Frequently Asked Questions
| Building Issues |
Who do I contact regarding building issues? Contact atTom Cotton 5-2405 or Adam Spry at 5-5767 for issues relating to building care (leaks, overflows, temperature control, elevators, repairs, general building maintenance, etc.). |
|
| Where do I go to get keys for new staff or for myself? Complete a Key Request Form and return it to 214 Olin Library. When we get your form we will gather your keys and call you once they're ready. You will then be asked to come to 214 Olin to sign for them. |
| Phone/Data Service |
How do I request Audix? Complete an Audix Mailbox Request form and return the form to 214 Olin Library. The form is then sent to CIT and an Audix account is set up. To access your Audix once it's set up follow the instructions at CIT's How to use Audix page. |
How do I get an Authorization Code for long distance calls? Complete an Authorization Code Request and return the form to 214 Olin Library. The form is then sent to CIT where a code is assigned. CIT will send the code to the requestor via e-mail or inner-office mail. |
How do I use the various features on my Digital or Analog phone? For instructions on using the features associated with your digital or analog phone see CIT's Telephone Dialing Instructions for Faculty and Staff. |
How do I submit a Request For Service for voice or data connections, disconnections, and moves? Complete an RFS form and return it to 214 Olin Library. The RFS is forwarded to CIT staff who service the request. Please be sure to include your contact information on the form so CIT can contact you with questions. |
| Who
do I contact regarding problems with my phone? Before you request service for a problem with your telephone, visit CIT's Frequently Asked Questions about Telephone Service page. This page has answers to many of the questions asked regarding telephone issues. If you do not find the answer you're looking for contact Jon Ladley at 4-5369, who will then submit a telephone trouble ticket to CIT. |
| What should I do if all my calls are going directly to my voice mail, or to another extension, without ringing on my phone first? Check to make sure the "Send All Calls" or "Call Forwarding" buttons are not activated on your phone. This is usually why calls go directly to voice mail or other extensions. To clear these features do the following: --- Get a dial tone --- Press #6 (to cancel Send All Calls) --- Get dial tone again --- Press #9 (to cancel Call Forwarding) You should hear a confirmation tone. These steps will cancel any call forwarding or send all calls options that may have been activated. |
What should I do if my speaker button is flashing? To stop the speaker button from flashing press the "Select" button on your phone, then press the "Speaker" button. This will reset your speaker. |
| Olin Staff Lounge |
Where do I go for an Olin Library vending machine refund? For a refund of money lost in the vending machines see Jon Ladley in 214 Olin Library. |
| How do I reserve tables in the staff lounge in Olin Library? To reserve tables in the staff lounge call Jon Ladley at 4-5369. |
| Furniture and Equipment |
How do I get my name on the loaner chair rotation list? If you're interested in purchasing a new chair for your office and would like to try out available loaner chairs, contact Mike Rose at 5-3829. Mike will put your name on the list for loaner chair rotation which will give you an opportunity to sample several chairs before you make a purchase. |
| Who do
I call if I need repairs to my office furniture? Call at Tom Cotton 5-2405, or Adam Spry at 5-5767 if you need repairs to your furniture, including broken locks on files cabinets. |
| How do I order new furniture or equipment for my office? Contact Phil Koons at 5-3455, or Jon Ladley at 4-5369 to order furniture or equipment (copiers, public fax machines, etc.). |
| Library Renovation Projects |
|