A crucial conversation^® is one that occurs between two or more people in which the stakes are high, emotions are strong, and opposing opinions are present.   Each day we are faced with situations, which if avoided or if not handled well, could lead to disaster. At work these difficult situations might include

• Talking to a coworker who behaves offensively

• Critiquing a colleague's work

• Talking to a team member who isn't keeping commitments

• Giving a boss feedback about his/her behavior

The key to handling these conversations well is the ability to be 100% honest AND 100% respectful to the other person.  While maintaining honesty AND respect under such circumstances is challenging, IT CAN BE DONE AND  IT TAKES WORK!

This 20-hour training program provides a set of principles and skills to help improve your crucial conversations.  This course is recommended for employees who are committed to improving the effectiveness of their relationships at work. If you are committed to getting results, then this course will be worth your time and investment!  

Course Objectives

Fall 2009 Crucial Conversation 10 Session Training Schedule

WARNING: Participation in this program will exercise regions of your brain in ways that you may never have experienced before!

Linda Bryan - Linda Bryan is the Staff Development Specialist.