Desktop Services:
From Links : CUL
Public
D-LIT
Loaner laptop support can be grouped into three general categories of activities:
The particulars on each of these activities are further detailed below. Units who choose to offer loaner laptops are expected to resource appropriately the first two sections to ensure the success of this supplemental service. Desktop Services (DS) is working to secure staffing resources to be able to provide the third service, as long as a homogenous"image" meets a unit's needs. (Thanks, IRIS-TST, for currently doing this for Uris Library, and soon FAL!) Units desiring unique software or configurations may take on this responsibility only if appropriate resources are committed.
| Uris Library | Africana Library | Fine Arts Library | PSL | Math Library | RMC |
|
Number of laptops available for borrowing: |
32+ |
2 [Located in Uris Lib. until Africana Library opens ~Jan'05.] |
3 |
2 |
2 |
1 [11/15/04] |
| 1) Circulation activities. | Uris Circ. |
Africana Circ. |
FA Circ. |
PSL Circ. |
Math Circ. |
RMC |
| 2) Process damaged laptops. | Uris Circ. |
IRIS-TST [11/11/04] |
IRIS-TST [11/11/04] |
EMPSL IT staff |
EMPSL IT staff |
RMC |
| 3) Create and maintain the OS and applications. | IRIS-TST |
IRIS-TST |
IRIS-TST |
DS* |
DS* |
RMC [Initial image from DS*] |
* IRIS-TST is kindly providing their image for DS to use for EMPSL's loaner laptops. DS's image will not be tailored for EMPSL by DS. This includes esthetic and functional elements, including specialized software.
Activity details and some ideas to increase efficiencies and effectiveness.
| General activities: | Related ideas |
| Arrange space, deal with signage within the unit and on the laptop. | Circ. staff in IRIS and EMPSL work together to standardize procedures to the degree efficient processes can be established. |
| General activities: | Related ideas |
| Call or email Dell to arrange laptop repair. Track requests for service and repairs. | Circ. staff in IRIS and EMPSL work together to standardize procedures to the degree efficient processes can be established. |
3) Create and maintain the OS and applications.
| General activities: | Related ideas |
| Maintain OS patches. Keep applications current. Configure intelligently for optimal patron utility. |
Desktop Services is working to secure resource to offer the creation and maintainance of OS and applications that are appropriate to all units, but will be identical (homogenous) between the units. In the meantime, IRIS TST is leading this effort. Units may elect to manage their own images, if appropriate resources are committed. |
Notes:
As of Fall '04, all these loaner laptops are new and identical to each other.
Return to: D-LIT | Library Web Sites | CUL