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Digital Solutions—A New Joint CUL/CIT Initiative

 

Since the introduction of Digital Consulting and Production Services (DCAPS) in 2003, a small CUL/CIT group called Digital Synergies Planning Group has been discussing how to harmonize digital content development services between the two organizations. The group has focused on addressing the need for a common “front door” for requests from the Cornell community for such services. Another key activity has been identifying and mapping the existing services and providers to enhance understanding of prospective services the two organizations could offer jointly.

The outcome of the planning efforts of the Digital Synergies Planning Group was a proposal to the Library and CIT management teams for creating a unified service point for the delivery of digital solutions to the Cornell community. The proposal has been accepted, and a pilot implementation is currently being developed with the following goals:

  • Offer consulting and production services to assist in digital initiatives—both free and fee
  • Ensure seamless access to CIT/CUL services through a single point of entry
  • Build awareness of digital services for the Cornell community
  • Match customer needs with services provided by Digital Solutions members or other Cornell (or external) service providers—minimize unnecessary and frustrating referrals for customers
  • Extend our understanding of Cornell’s digital initiatives and services needs—further our objectives and strategies based on this information
  • Develop complementary services to meet the needs of the Cornell community
  • Create an extensible service framework that allows adding new service providers—enable broader collaboration (e.g., Theory Center, CISER, CIS, Cornell Store, etc.)
The group is now developing a marketing plan to launch the new initiative. We’ll share more information with you as we create a work plan. Until then, contact Oya Rieger or Tony Cosgrave if you have any questions or suggestions.

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