IRIS Technology Support

Technology Support

IRIS IT support is provided by local IT support providers that are coordinated by the IT committee and the Technology Support Team (TST). Local support providers (formerly “netadmins”) assess and troubleshoot computer and network problems within their assigned area. If they are unable to resolve a problem, they will contact their assigned TST member. TSTs will provide an effective and consistent technical assistance throughout IRIS. This will permit D-LITs Desktop Services (DS) to concentrate on Endowed-CUL-wide standardized solutions and support the public computing infrastructure.

For IRIS staff to report Computer/Network Problems

Contact your department's Local IT Support Provider.

If your local support provider is unavailable, contact your department's assigned TST member.

If your TST member is unavailable, contact the TST at CUL-IRIS-TST-L@cornell.edu or 254-7424

For Local IT Support Providers to report problems
( Staff computers and unit-supported public* computers

Emergencies - go to 3, 4, then 5.
Non-emergencies - see below

If you are unable to resolve a problem after attempting basic troubleshooting techniques, go to the troubleshooting web page.
If you are still unable to resolve a problem, e-mail: cul-iris-tst-l
Phone: 4-7424
Beeper: if you can't get a hold of anyone via the other methods call the beeper - dial 4-7243. The system will then prompt you to enter the pager number. That number is 6982. You will then be prompted to begin speaking. You can leave a 30 second message. When you are done press the # key. He will call you back.
Call your assigned TST member directly.

DS-supported public* computers

If very basic troubleshooting (rebooting, checking cable connections, etc.) fails to resolve the problem, contact Desktop Services at cul-desktop-l or 255-8530.

* For lists of unit-supported and DS-supported public computers within CUL-Endowed, please see: http://www.quicktopic.com/13/D/9AcvzkjwsBY.html

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