IRIS Technology Support

Local Technology Support Providers

The following are some suggestions and links that may help while troubleshooting PC and software problems. This is not an all-inclusive list and will continue to evolve as additional resources are found. If you have an issue you'd like to see addressed please contact CUL-IRIS-TST-L@Cornell.edu.

- Tips and Smartforce training - click here

- Need help troubleshooting what is causing the error? click here

- Know what is causing the error?

Nubb	To get a general overview of nubb go to: http://www.cit.cornell.edu/services/newnetrates/
	To see how that translates into everyday usage go to: http://www.cit/services/newnetrates/faq.html
	To review the charges for each IP address go to: http://www.nubb.cornell.edu/
Mouse	Microsoft IntelliMouse - http://www.microsoft.com/hardware/mouse/default.asp
Mouse	http://support.microsoft.com/default.aspx?scid=/support/hardware/intellimouse/faq/default.asp
Drivers
Network
Monitors	http://www.pcguide.com/ts/x/comp/crt/
Monitors	Dell Monitors - Blurry Screen http://support.dell.com/us/en/kb/document.asp?DN=1019501
Keyboards	Microsoft Keyboards http://www.microsoft.com/hardware/keyboard/support.asp
Keyboards	Dell Keyboards http://support.dell.com/us/en/kb/document.asp?DN=1012182
Printers
Software	First make sure the computer is set up for Library Gateway - http://campusgw.library.cornell.edu/cgi-bin/newhelp/set_up.cgi
Software	Resolve errors and FAQs - http://campusgw.library.cornell.edu/newhelp/technical/errors/errors.html
Voyager	see below
Electronic Directory	see below
Virus	Cit Help Desk - virus information http://www.cit.cornell.edu/helpdesk
Acquisitions

Can't find what you need? - click here

Nubb
Network usage-based billing- each local support provider is able to check the nubb for their subnets. Each Ip address will be charged a flat fee of $7.50 and a usage fee of $4.00 for up to 2 gigabytes of non-Cornell internet traffic. There are additional charges when the 2 gig threshhold is reached.

To get a general overview of nubb go to:
http://www.cit.cornell.edu/services/newnetrates/

To see how that translates into everyday usage go to: http://www.cit/services/newnetrates/faq.html

To review the charges for each IP address go to:
http://www.nubb.cornell.edu/ - If you have more than one subnet, select the correct one and click "get information for subnet" Then click "Display charge information".

Mouse
1. Cursor acting erradic - Problem:while using mouse, cursor skips on screen
Solution: Ball mouse - Flip mouse over, and open circular cover. Remove ball and scratch any residue off of two bars inside. Replace ball and cover and check cursor movement.
Optical mouse - if you replace a working ball mouse with an optical mouse, please send the old one to desktop services.

For Additional Information - try these Web sites:

Microsoft IntelliMouse -
http://www.microsoft.com/hardware/mouse/default.asp

http://support.microsoft.com/default.aspx?scid=/support/hardware/intellimouse/faq/default.asp

If you are unable to resolve a computer/network problem contact your Technology Support Team member.

Network

Drivers

Monitors
1. Monitor not working -
Green light not on? - check power cord,
Green light on, screen black - check to make sure video cable is plugged into monitor port on back of PC.
If yes, check brightness button on monitor.
If all else has failed - try replacing monitor to evaluate whether it is computer (video card) or monitor.
If it is monitor, contact TST.
If it is not the monitor, it is probably the video card. Make sure you have the PC in a resolution mode that the monitor can handle. If you have the video card set to run the monitor at a high frequency and monitor can't handle it, damage to the monitor and or video card can result.

For Additional Monitor Information - try these Web Sites

http://www.pcguide.com/ts/x/comp/crt/
Dell Monitors - Blurry Screen
http://support.dell.com/us/en/kb/document.asp?DN=1019501

If you are unable to resolve a computer/network problem contact your Technology Support Team member.

Keyboards

For Additional Information - try these Web Sites
Microsoft Keyboards
http://www.microsoft.com/hardware/keyboard/support.asp
Dell Keyboards
http://support.dell.com/us/en/kb/document.asp?DN=1012182

If you are unable to resolve a computer/network problem contact your Technology Support Team member.

Printers

Software
Problems connecting to Library Gateway -
First make sure the computer is set up for Library Gateway - http://campusgw.library.cornell.edu/cgi-bin/newhelp/set_up.cgi
Resolve errors and FAQs -
http://campusgw.library.cornell.edu/newhelp/technical/errors/errors.html

If you are unable to resolve a computer/network problem contact your Technology Support Team member.

Voyager

Electronic Directory

Virus

Cit Help Desk - virus information
http://www.cit.cornell.edu/helpdesk and click on virus & worms

If you are unable to resolve a computer/network problem contact your Technology Support Team member.

Acquisitions

Purchasing items under $250 that don't need tech support - (toner cartridges, floppy disks, blank CD-Rs, keyboard trays, monitor stands, etc) - Puchases under $250 should be aquired with your 4705 account. They must be reported to TST for inventory purposes.

Puchasing items over $250 and/or need tech support (computers, printers, monitors, scanners, etc.)
Purchasing items over $200 or items that may need technical support in the future - fill out a purchase request form found at - http://www.library.cornell.edu/Adminops/poreq.xlsx Submit the completed form to Christina Bucko, 215 Olin. It will be reviewed by the IRIS-wide committee, and Christina will inform you of the requests status.

Gray area - items under $250, that may need tech support (keyboards, mice, and mouse alternatives - trackballs, glidepoint pads)
This is a gray area because although these things can often just be plugged in, that is not always the case. Sometimes drivers and software have to be loaded manually, and incompatibilities can arise. It would be a good idea to check with a TST member before purchasing these items and keep the receipt for a while after. The acquisition needs to be reported to TST for inventory purposes.

Tips -

Windows 2000 - tips
Help Menu - Click on Start > Help> Contents> Troubleshooting (or pertinent topic)
Web -
Windows 2000 Home Page -
http://www.microsoft.com/windows2000/default.asp
Windows 2000 - Critical updates, service packs, and beneficial system updates -
http://www.microsoft.com/windows2000/downloads/
Books -
Easy Microsoft Windows 2000 Professional - Available online from CUL

General Computer Assistance -

Computer web sites that offer basic information -
http://www.coastpc.info/

Smartforce Training -

Smartforce sign-in if you are registered - click here.
To register for Smartforce - Click here

The classes that are required for Local IT Support Providers are:

Microsoft Windows 2000 Professional: Getting Started
Microsoft Windows 2000 Professional: Up and Running
Or
Microsoft Windows NT: Getting Started
Microsoft Windows NT: Up and Running
Or
Microsoft Windows 98: Getting Started
Microsoft Windows 98: Up and Running
Or
Microsoft Windows 95: Getting Started
Microsoft Windows 95: Up and Running
And
Technical Support: PC Diagnostics and Repair
Technical Support: Safety and Preventive Maintenance
Networking Essentials: Network

If you have any problems connecting to Smartforce or locating the classes please contact TST. Please email the "My Progress" report to Christina Bucko (cje2) or CUL-IRIS-TST-L.