Help: Technical Support:

Error Messages and Frequently Asked Technical Questions

Please try the Computer Set-up page to ensure that your computer is ready to use the Library Gateway. You can also see if your question is addressed below.

Error Messages:

• While trying to enter a networked resource on the Gateway, I was asked for a special login name and password (not my Cornell NetID and password). Is this right?
  

•  I received the error message "Internal Server Error." What should I do?
  

•  Why do I get a "session has timed out" message when I've only been using the online catalog, Find it!, or Find e-Journals for a few minutes?
  

•  I typed my search in a Find it! or Find e-Journals search box and received "0 Hits" or "No Hits." I know that the search was correct and that I should have retrieved some records. What did I do wrong?
  
  
• I'm getting this error message: "The resource you are trying to access at ... is not defined in our Cornell Library EZProxy table." What does this mean?

Frequently Asked Technical Questions:

• How do I disable the proxy server?
  
  
• Can I bookmark or permanently link to my favorite Cornell-restricted online resources (databases, e- journals, individual articles, Library catalog searches and course reserves)?
  
  
•  How can I adjust the cache settings on my computer?

• How do I clear the cache on my computer browser?
  
  
•  Why can't I get into the CU Library restricted resources through the Library Gateway?
  
  
•  How can I use Library restricted resources when I travel?
  
  
• If I am behind a firewall, what ports need to be opened?


•   I do not use EZ Remote as my Internet Service Provider.  Can I still access the CUL restricted networked resources?
  
  
•   Where do I get filters to download database records into EndNote?
  
  
• How can I use the library's resources in Blackboard?