"Did you know you can get library research help via IM? Cornell's Ask a Librarian chat service is amazing. Not only will we answer almost instantly (10 a.m. to 5 p.m., Monday through Friday), we can even find things online that will show up on your own screen. And outside of normal working hours, the Chat 24/7 service allows you to seek help from librarians at other institutions, so you're never left without help."

Virginia Cole, reference and digital services librarian