Cornell Library Annex
Electronic Document Delivery

Technical Tips

For retrieving EDD files we generally recommend you use Netscape Navigator version 3.x or higher, with the Acrobat Reader configured as a plug-in (rather than as a helper application). Other browsers and configurations may make it difficult to save the files to your hard drive, should you want to do that. However, viewing and printing the files is straight-forward in a greater variety of browser/Reader configurations.

If you need details about configuring the Acrobat Reader for different platforms and browsers, the Adobe website offers extensive technical support information. Library staff cannot offer much assistance with these kinds of issues, but we are prepared to address the particulars of the EDD implementation.

If, when trying to access an EDD file, you get an "object not found" message from the server, it's probably for one of the following reasons:

  1. You've waited too long (more than two weeks) and the file has been deleted from the server.
  2. You've typed the URL into your web browser (rather than clicking on it in Eudora or pasting it into the browser) and you made a typo.
  3. A clerical error or technical malfunction occurred on our end.

If you've ruled out the first two possibilities, and you still can't access your file, please contact Library Annex staff at libannex@cornell.edu or 253-3431.

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Updated: July 10, 1999
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