Objective 6. Expand and coordinate document delivery services to facilitate use of both digital and analog information.
Simplify the delivery-request process to make it a seamless and unmediated service. Investigate e-reserve, electronic document delivery, and ILL operations and service standards to determine operational relationships to digitization for collection building.
Implementation
Necessary are:
- A shared vision,
- Staff time,
- Programming support,
- Purchase/lease of upgraded software, server space, and scanning equipment.
- Fees: whether to charge and what to charge for different services.
- Intermediate steps to implement various stages and programs: desktop document delivery through a single system (scheduled for fall 2004 semester), delivery of circulating monographs to departmental mailboxes (scheduled for spring 2005 semester), implementation of Rapid.
- Development of appropriate software to combine these programs (2005/2006).
Potential Partners
- Endeavor.
- Atlas.
- Borrow Direct group.
- Rapid group.
- RLG.
- OCLC.
- Review the possibility of partnering with DCAPS for delivery of scanned material and storage of digitized out-of-copyright material.
Measures of Success
- Patrons can use one “get it” button to identify desired items and trust that the items will be delivered to them without having to identify a source (ultimate success).
- Defined steps determined.
- User satisfaction measured.
- Financial costs assessed.