A meeting of the Access Services Program Committee was held on Friday March 5, 2004. 

In attendance: Carmen Blankinship (O/K/U), Jesse Koennecke (Mann), Joanne Leary (EMPSL), Jackie Spoon (Ornithology), Teresa Whitaker (JGSM), Linda Beins (Hotel), Mike Fordon (Geneva), Sharon Parsons (Africana), Carla Bahn (Fine Arts), Marie Powers (O/K/U), Karen Bobbett (Hotel), Lenora Schneller (Music) and Bethany Silfer (O/K/U).

Call Slip (Library-to-Library Book Delivery Service)
The group reviewed statistics distributed by Joanne on call slip activity from 1/29/04 - 3/5/04.  The statistics showed requests submitted by patron group and library.  To date, 1171 requests have been submitted, with graduate students comprising 35% of all requests, undergraduates comprising 32%, Staff comprising 31% and Faculty comprising 2%.  Olin and Mann Libraries account for 55% of the books requested.  Joanne noted that she has been monitoring usage patterns which show that many requestors appear to be "repeat customers."  She also noted that turnaround time appears to be averaging around 3 calendar days (measured from the date the request was submitted to the date of the book's arrival at the pickup library), but she does not yet have stats to verify that observation.  Joanne offered to distribute stats showing fill rates for each library.
Carmen asked about problems encountered with receiving or processing requests.  Lenora said that Music is still unable to print the requests, despite some effort on the part of Jesse and others to diagnose and fix the problem.  Jesse suggested that Amy Blumenthal may be able to come to the rescue.

Document Delivery using ILLiad
Jesse reported that the pilot is underway but usage to date has been low.  In preparation for system-wide implementation, Jesse will be sending out a call within the next two weeks for a representative from each library to form an Implementation Group.  Currently, the plan is that units will use existing hardware and software for scanning, and will send scanned documents to a server, where they will be processed through ILLiad and delivered to the requestor.  The fee for filling requests is $10.00 per article, up to 50 pages.  Billing will be handled in two ways: via credit card (using Verisign) -- this includes procurement cards as well as personal credit cards -- and via departmental or research accounts.  ILLiad will not store credit card information, but will archive department account information.  Department account transactions will be forwarded to Library Accounting once a month, and the income will be distributed to the libraries filling the requests.  There are no plans to incorporate a Bursar interface to student accounts.

Universal Fine Payments; Credit Card payment option for fines
Carmen mentioned that she and other members of PSEC will be investigating the possibility of allowing fine payments to be made at any library for any library fine (universal fine payments).  This would be a great convenience for patrons, and would serve to reinforce the concept of a single integrated organization.  Carmen also noted that she and Linda Westlake will be investigating the feasibility of allowing credit card payments for library fines.  Library card purchases can already be made with a credit card, so there is some precedence and groundwork in place for enabling a credit card option for fines.

Recent Issues: Internet filtering, dress code requirements for patrons, and patron behavior
Recently, Tracy Mitrano (Director of Information Technology and Computer Policy and Law) met with the Public Services Executive Committee to discuss CU Information Technology Rights and Responsibilites.  Tracy advised that Cornell will not filter or otherwise censor Internet viewing.  Therefore, there is no CU restriction regarding viewing pornography on library computers.  However, any acts directed toward others by those viewing the pornography may be considered harassment and is unlawful. 
A summary of policies can be found at http://www.cit.cornell.edu/computer/responsible-use/#illegaleven.
Another incident involved the question of minimum dress requirements for patrons, in particular, the use of shoes.   There is no requirement for patrons to wear shoes in the library.

Miscellaneous: Renovations, Introductions
Libraries to undertake major renovations and/or new construction this year include Africana, Engineering, Olin, Mann and the Annex.  Some relocations may be necessary during these projects, and some library hours may be affected.  Many projects will commence during the summer and may take up to two years to complete.
Jackie Spoon introduced herself to the group and gave an overview of the progress being made at the new Adelson Library of Ornithology.  Jackie has many years of library experience in nearly all functional areas, and recently earned her library degree.  Currently, Jackie is the only employee at Adelson, and is working to organize and prepare the library's collection and set up the circulation policy.   She is looking for volunteers to help her with this organizational effort.  Any interested birders (or non-birders!) are welcome to contact her at 254-BIRD.  Retirees are especially welcome.  The collection is not yet open to the public, and is limited to lab employees at present.  She hopes to open the library to the public this summer.