Library Gateway Task Force on Staff Training and User Support

Marty Schlabach, Mann Library, Chair           Steve Rockey, Math Library
Lance Heidig, Olin-Kroch-Uris Nancy Skipper, Olin-Kroch-Uris
Susan Markowitz, Library Administation Brendan Wyly, Management Library
Holly Mistlebauer, Mann Library Joel Zumoff, Library Technology Dept.

In December 1998 this Task Force was charged with organizing training for reference staff throughout CUL on the use of the new Library Gateway and to develop system-wide procedures for reference staff to respond to user questions or problems relating to the technology or content of networked resources. The task force created the following documents:

  1. Library Gateway Task Force on Staff Training and User Support: Final Report
  2. Library Gateway Use Training -Handout
  3. Library Gateway Use Training - Instructor Script
  4. Library Gateway Technical User Support Training - Handout
  5. Library Gateway Technical User Support Training - Instructor Script
  6. Library Gateway Technical User Support Procedures Outline (Word 6.0 download)

For further information please contact Marty Schlabach, Chair of the Task Force:
mls5@cornell.edu or 255-7959.

rev. 12/23/99, mc