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Brown, Ann Goebel, et al. "Librarians Don't Bite: Assessing Library Orientation for Freshmen." Reference Services Review 32.4 (2004): 392-403.

Evaluates the effect of the library component of a freshman orientation program on student attitudes and library anxiety. A modified version of Bostick's Library Anxiety Scale was administered to 1,027 true freshmen enrolled in the Connections First-Year Experience program at Utah State University in the fall of 2003. First year students showed a moderate level of library anxiety prior to their library orientation sessions. This anxiety was significantly decreased after the orientation sessions. A control group reported similar anxiety levels on the pre-test and a much smaller degree of improvement on the post-test. Proposes that academic libraries should participate in the First-Year Experience programs on their campuses. These activities reduce the levels of library anxiety felt by first-year students and reduce possible barriers to academic achievement. Concludes that this paper will be of use to librarians seeking administrative and campus-wide support for inclusion of a library component in First-Year Experience programs. The survey can be used to assess efficacy of activities for those libraries already participating in such programs.


Costello, Barbara, et al. "Using Blackboard in Library Instruction: Addressing the Learning Styles of Generations X and Y." Journal of Academic Librarianship 30.6 (November 2004): 452-60.

Studies show that recent generations of college students have a learning style with identifiable characteristics. Library instruction efforts must adapt to these learning styles. Course management software (CMS), such as Blackboard, is one resource available to academic librarians to meet the challenges posed by the "Net Generation." At Stetson University, the use of Blackboard courseware in library instruction sessions successfully addressed the unique learning styles of students.


Riddle, John S. "Where's the Library in Service Learning?: Models for Engaged Library Instruction." The Journal of Academic Librarianship 29.2 (Mar. 2003): 71-81.

This theoretical article argues that information literacy can play a vital role in service learning pedagogy by advancing three models of library instruction. Such an "engaged" library instruction will further position libraries in academic pedagogy, help foster civic education, and encourage critical re-examination of the library's mission in higher education.


Howze, Philip C. "From Resistance to Engagement: a Contact-Contract Action Model for Library Instruction." Reference Services Review 31.4 (2003): 329-41.

The purpose of this article is to describe a method for activating the contact-contract-action model, and to present findings based on its adaptation and integration into a formal library instruction course. Contact-contract-action, borrowed from social work practice, is used to promote strategic behavior change or "intervention" resulting from careful assessment of what the user needs (contact), what the user is willing to do to meet his or her information need (contract). After completing the contact and contract phases, the user engages in behavior to actually meet the need (action). Its theoretical bases are client self-determination and problem solving.