Chat Technical Issues

Having trouble connecting to the librarian via chat?

Check your browser:

  • Microsoft Internet Explorer: Version 8 and higher
  • Firefox: current version
  • Google Chrome: current version
  • Apple Safari version 4 and higher (for Mac) (Note: Certain "close Browser X" warnings not available for popouts in Safari.)

And make sure you don’t accidentally close your chat browser window or tab! If chat is still not working for you, please email us at