Cornell University Library respects the privacy of its patrons and protects their confidentiality.
The Cornell University Library keeps a staff-use-only database of all of chat transcripts. After 90 days, patrons' names and email addresses are automatically erased from the transcript by the software and only the content of the transcript is retained in the database.
The database of transcripts may be used to compile statistics about chat usage and for research to help improve service. Excerpts from transcripts may be used for reports or publications. Personal information (e.g. IP address, email, names, phone numbers, etc.) that might be included in the body of a chat transcript is not shared outside of the Library.
If you would prefer your chat transcript be deleted from the database, please email Olin-Uris Libraries. Please send the date and time the chat started.