Chat Privacy & Confidentiality

Cornell University Library respects the privacy of its patrons and protects their confidentiality.

Our chat privacy policy is intended to let patrons know what information is collected by our chat service and how it is used. 

The database of transcripts may be used to compile statistics about chat usage and for research to help improve service. Excerpts from transcripts may be used for reports or publications. Personal information (e.g. IP address, email, names, phone numbers, etc.) that might be included in the body of a chat transcript is not shared outside of the Library.

The database is hosted on remote servers by our chat software, Springshare. Springshare has its own Privacy Policy which includes this privacy statement: "We use every effort available to us to protect your data online. We will never misuse your data internally, or resell it externally."

If you would prefer your chat transcript be deleted from the database, please email Olin-Uris Libraries. Please send the date and time the chat started.